Shipping policy

Shipping & Delivery Policy

At Lukha, we aim to process and deliver your orders safely and efficiently across India.

1. Shipping Availability

We currently provide shipping services across India, subject to courier serviceability at the delivery address.

2. Shipping Method

At present, we offer Standard Shipping for all eligible orders.

Orders are shipped through our trusted courier and logistics partners based on the delivery location and service availability.

3. Processing Time

Orders are generally processed and dispatched within 1–2 business days after the order is successfully placed.

Processing may take additional time during weekends, public holidays, promotional periods, or due to unforeseen operational circumstances.

4. Delivery Time

Once dispatched, orders are generally delivered within 3–5 business days.

Actual delivery time may vary depending on:

  • Delivery location and pin code

  • Courier service availability

  • Weather conditions

  • Public holidays

  • High order volumes

  • Unexpected logistical or operational delays

The estimated delivery timeline is indicative and may not be guaranteed for every order.

5. Order Tracking

Once your order has been dispatched, tracking details may be shared with you through your registered email address, SMS, or WhatsApp, depending on the available communication method.

You can use the tracking information to monitor the status of your shipment.

6. Delivery Delays

Lukha is not responsible for delays caused by circumstances beyond our reasonable control, including courier delays, natural events, weather conditions, transportation disruptions, strikes, or other unforeseen circumstances.

However, we will make reasonable efforts to assist you in tracking and resolving delivery-related issues.

7. Incorrect or Incomplete Address

Customers are responsible for providing a complete and accurate delivery address, including the correct name, phone number, house/building number, street, city, state, and PIN code.

Lukha will not be responsible for delays or failed deliveries resulting from incorrect or incomplete address information provided by the customer.

8. Order Cancellation

Lukha reserves the right to cancel an order within 48 hours of the order being placed due to circumstances such as product unavailability, pricing or listing errors, serviceability issues, suspected fraudulent activity, or other operational reasons.

If an order is cancelled after payment has been received, the eligible amount will be refunded to the original payment method, subject to applicable processing timelines.

Once an order has been shipped, cancellation may no longer be possible.

9. Contact Us

For questions or assistance regarding your shipment or delivery, please contact our customer support team:

Email: [Your Support Email]
Phone/WhatsApp: [Your Contact Number]

We will be happy to assist you with your order.